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Delivery Information

The seller will arrange the delivery of the equipment using its preferred transport companies.

Delivery includes insurance of the equipment but only when the seller arranges the delivery of the equipment. Customers can arrange their own delivery and insurance of equipment on their own terms in agreement with the seller.

The seller and the transport companies used are not liable for any equipment damaged in transport.

Delivery costs quoted by the seller are based on straightforward access. The customer is required to disclose any potential difficult access at the delivery address including but not limited to the number of flights of stairs, doorways, parking conditions, long driveways, and lifts, before delivery is quoted. Any change in delivery circumstances may result in an increase in the delivery cost. The alteration in delivery cost is to be paid by the customer.

It is the responsibility of the customer to check that the equipment purchased fits into the room, up staircases, into lifts and through doorways. If the equipment does not fit, alternate plans to make them fit is the responsibility of the customer. Where the equipment does not fit, the customer is responsible to pay for the equipment to be return to the seller or seek alternative arrangements.

Any damage due to the delivery must be sighted upon, reported to, and documented with the delivery person at the time of delivery.

New Pilates make every effort to ensure that the images, measurements etc., on our website match the products available, but in certain cases slight variation may occur.

Delivery time, most of our orders are delivered within 4-6 weeks. Delivery time to be confirmed upon order.

Notícias & atualizações

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